Know Exactly What Your Customers Experience
Stinger is your Customer Experience Management platform — real people doing real shops, with AI helping turn their observations into clear coaching and action plans. Discover the moments that win or lose customers, and stay compliant while you're at it.
StingerAI: Customer Experience Intelligence
Our AI analyzes your business, customer demographics, and real Google & Yelp reviews to design secret shopping scenarios that expose exactly where your customer experience breaks down — so every undercover visit turns into actionable CX improvements.
Customer Persona Matching
AI builds the perfect shopper profile to mirror your real customer demographic.
Review Intelligence
Mines Google & Yelp reviews to surface the CX patterns your customers keep mentioning.
Location-Specific CX Shops
Custom scenarios for each location's unique layout, traffic, and customer journey.
Continuous CX Improvement
AI refines shop criteria after every visit — your CX intelligence gets smarter over time.
Real shoppers. Real data. Real customer experience improvements.
Your CXM Platform, Powered by Secret Shopping
Stinger is a Customer Experience Management (CXM) platform that sends trained, certified shoppers into your business to reveal exactly what your customers experience. Our AI helps shoppers ask the right questions, score every touchpoint consistently, and turn their real-world observations into clear, actionable coaching.
Our vetted secret shoppers blend seamlessly into your customer base and conduct unannounced visits that mirror real buying scenarios. Every shop produces an AI-scored report with photos, detailed observations, and specific coaching recommendations.
Why Businesses Choose Stinger:
- Discover the real customer experience in your locations
- Coach staff with evidence-based, real-visit data
- Benchmark CX quality across all your locations
- Turn customer feedback into measurable improvement
- Stay compliant with age-restriction and licensing laws
- AI-scored, photo-documented reports in 72 hours
CXM & Secret Shopping for Every Industry
We help businesses across every sector understand and elevate their customer experience:
How Stinger CXM Works
Build Your CX Profile
Create an account, add your locations, and define your customer journey. StingerAI crafts custom secret shopping scenarios in minutes — tailored to your exact business.
Secret Shopper Visit
A vetted secret shopper visits your location as a real customer, evaluating every touchpoint — from first impression to final transaction.
CX Insights & Action Plan
Receive an AI-scored report with photos, scores, and a specific coaching plan to elevate the customer experience and close any compliance gaps.
100%
Unbiased CX Data
24/7
Support
72hr
Report Delivery
Vetted
Secret Shoppers
5-Min Setup
Tell our AI your business and get a custom CX scenario ready to deploy instantly.
Review Intelligence
AI mines your Google & Yelp reviews to find the CX patterns worth investigating.
CX Scoring
Every shop is AI-analyzed for service quality, customer experience, and compliance.
Predictive CX Insights
Identifies your highest-risk employees and service gaps before customers walk away.
From Our Blog
Insights and expertise from the Stinger Compliance team
Why Drinking Lots (of Water) Is Good for You—and Your Business
Drinking plenty of water isn’t just good for personal health—it directly impacts employee performance, customer experience, and compliance. Learn why hydration matters and how businesses can measure what really happens on the front lines.
Read the ArticleReady to Master Your Customer Experience?
Join hundreds of businesses using Stinger to deliver consistently great customer experiences — backed by real secret shopping data.